If the mould part is small, you can simply remove it and eat the rest. If it’s really too bad, you can compost it, or throw it away if composting is not an option. We carefully prepare the baskets on Thursday morning but it can happen that some mould is overlooked. If you pick up your basket on Thursday and store the fruit and vegetables properly, they should be as fine as market products.
Can I get sick from eating a mouldy fruit?Delphine2020-04-05T12:00:24+01:00
If you have a subscription, you should suspend your subscription before Sunday night 00:00. If you miss that deadline, suspend your subscription on your account and send us an email at firstname.lastname@example.org as soon as possible.
I am an expat and cannot use Ideal, how can I order?Delphine2020-04-05T12:00:24+01:00
For some exceptions, we will process the order for you and give you the bank account number for payment. You will have to send us an email each time you want to order a basket before Tuesday 18:00 for a following Thursday pick-up.
I didn’t receive any email regarding my order / subscription / account creationDelphine2020-04-05T12:00:23+01:00
It is possible that our emails end up in other folders (in gmail) or in the spam folder. This is not something we can really control. We advise you to create a rule in your email account to always receive emails from email@example.com in your primary inbox.
Questions regarding subscriptions
Why do I have to pay 1€ subscription fee?Delphine2020-04-05T12:00:23+01:00
When you sign up for a basket subscription, your account on the website is automatically created. You receive an email regarding your order and another email regarding the account creation with your username and password. Please check your spam and other folders! Once logged in to your account, you can change your personal details.
If you take a subscription on a Tuesday, the subscription starts effectively at the payment renewal, which is the following Monday.
Can I pause / cancel my subscription?Delphine2020-04-05T12:00:22+01:00
Yes, on your account subscription tab, you can suspend or cancel your subscription anytime before Sunday night at 00:00. If you didn’t take action before this deadline, an order will be generated and the payment will be processed.
Questions regarding donations
Why the donated basket is only 5€?Delphine2020-04-05T12:00:22+01:00
We are very grateful for your donation. On Thursday the Stichting Zout der Aarde acts as a food bank for less fortunate households. With your donation, we can help more people access healthy and organic food. We are sincerely grateful.
I am signing up for a basket subscription and I want to donate a basket. Will I donate every week?Delphine2020-04-05T12:00:21+01:00